KandiTag Support

Need a hand? We're happy to help.

Contact us

Email kandiwooks@gmail.com and we'll get back to you. For safety or abuse reports, please include the tag or post and what happened.

Quick help

How do I see a tag's story?

Tap a KandiTag with your phone (NFC), or open its link. The app — or the lightweight App Clip if you don't have the app — opens the tag's page with its trail of memories.

How do I post a memory?

Open a tag and tap Add your post. Add a photo, video, or note, and optionally the show you're at. You can post anonymously or sign in to keep your history.

How do I claim / set up a tag I bought?

Tap your new tag and choose Claim it. Claiming makes you the owner, so you'll sign in or create an account. From the App Clip you'll be prompted to get the full app first.

What is the PLUR Passport?

You earn a stamp for every recognized show or venue you post at. View your full passport from your account and share it as a story card.

How do I delete my account?

In the app, go to Account → Delete account. This permanently deletes your account, your posts, and frees any tags you own. You can also email us to request deletion.

Reporting & safety

Tap the ⋯ menu on any post to report it or block its author. We review reports and remove content or users that violate our Terms.

Legal

Privacy Policy · Terms of Service